Automotive Parts Specialist | Bilingual & Customer-Focused

O'Reilly Auto Parts; Flagstaff (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks.

The role emphasizes customer engagement, accuracy in parts lookup and pricing, and handling cash, returns, and calls per policy. Bilingual abilities are encouraged to apply, with opportunities to grow within a stable, nationwide retailer.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet and assist retail/walk-in customers in selecting merchandise.
• Support managers and installer service specialists with professional customers.
• Process exchanges and returns per company policies.
• Answer store calls, look up parts and quote prices, and suggest related items.

Skills

Customer service

Multitasking

Data entry

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks.

The role emphasizes customer engagement, accuracy in parts lookup and pricing, and handling cash, returns, and calls per policy. Bilingual abilities are encouraged to apply, with opportunities to grow within a stable, nationwide retailer.