Automotive Parts Specialist — Bilingual Customer Expert

O'Reilly Auto Parts; Kentwood (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental & Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged and will assist with a range of in-store services, sales, and daily operations.

The role includes meeting customer needs, handling cash and payments, and contributing to a positive shopping experience while promoting company programs and warranties. Opportunities for growth and comprehensive benefits are provided.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist in selection of merchandise.
• Support store management and installer service specialists.
• Handle cash, checks, credit card transactions and returns in accordance with policies.
• Answer store phone calls and quote prices; promote Low-Price Guarantee.
• Perform daily store tasks: stocking, planograms, and basic maintenance.
• Assist with in-store services and occasional deliveries as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual encouraged

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged and will assist with a range of in-store services, sales, and daily operations.

The role includes meeting customer needs, handling cash and payments, and contributing to a positive shopping experience while promoting company programs and warranties. Opportunities for growth and comprehensive benefits are provided.