Automotive Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Gainesville (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will support store management, greet customers, assist with merchandise selections, process transactions, and handle returns while following company programs.

There is encouragement for bilingual candidates, and roles involve stock, planogram updates, and occasional vehicle delivery as needed. This position emphasizes customer satisfaction and teamwork.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers and assist them in selecting merchandise.
• Assist professional customers as needed and directed.
• Complete assigned training relevant to the position.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Handle cash, process payments, and manage returns per policy.
• Address and resolve customer complaints amicably.
• Support with stocking, planograms, and daily store operations.
• Drive a delivery vehicle when required by business needs.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will support store management, greet customers, assist with merchandise selections, process transactions, and handle returns while following company programs.

There is encouragement for bilingual candidates, and roles involve stock, planogram updates, and occasional vehicle delivery as needed. This position emphasizes customer satisfaction and teamwork.