Automotive Parts Specialist — Bilingual & Career-Driven

O'Reilly Auto Parts; Sunnyvale (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, & vision insurance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and assist store management with tasks. Bilingual candidates are encouraged to apply, and the role includes processing payments, returns, and basic in-store services.

Responsibilities include greeting customers, promoting service programs, answering calls, stocking, and operating test equipment after training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Greet customers; assist them in selecting merchandise and answer store phones according to policy.
• Process exchanges and returns for credit per company policies.
• Address and resolve customer complaints in a friendly manner.
• Operate brake lathe and other store test equipment after training.

Skills

Customer service

Multitasking

Phone handling

Alphanumeric matching

Problem solving

Tools

Brake lathe

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and assist store management with tasks. Bilingual candidates are encouraged to apply, and the role includes processing payments, returns, and basic in-store services.

Responsibilities include greeting customers, promoting service programs, answering calls, stocking, and operating test equipment after training.