Automotive Parts Specialist — Bilingual Customer Champion

O'Reilly Auto Parts; Ballinger (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance and career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks. Bilingual candidates are encouraged to apply.

The role entails greeting customers, assisting with merchandise selection, handling in-store and phone inquiries, and performing routine store operations and services as trained. O'Reilly emphasizes growth within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone and quote prices, offering related items and the Low-Price Guarantee.
• Maintain and secure cash drawer, process cash/credit transactions and make change.
• Process exchanges/returns for credit per policy.
• Address and resolve customer complaints.
• Assist with daily image maker and planogram updates, stocking shelves, etc.
• Perform daily operations: returns, stock adjustments, cycle counts, etc.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services (as allowed by law) like wipers, batteries, codes, etc.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with daily tasks. Bilingual candidates are encouraged to apply.

The role entails greeting customers, assisting with merchandise selection, handling in-store and phone inquiries, and performing routine store operations and services as trained. O'Reilly emphasizes growth within the company.