Automotive Parts Specialist - Bilingual Customer Care

O'Reilly Auto Parts; Forsyth (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Stock Purchase

Tuition Assistance

Paid Time Off

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Forsyth, MO to deliver a high level of service to retail and installer customers and to support store management in completing assigned tasks.

Bilingual candidates are encouraged to apply. The role involves greeting customers, assisting with merchandise selection, handling phone inquiries, processing payments, exchanges, returns, and daily store operations such as stocking and planogram updates.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Able to multitask between in-store and phone interactions.
• Ability to quickly match alphanumeric sequences.
• Spanish language fluency strongly desired.
• Familiar with automotive parts is a plus.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support store management and installer service specialists as needed.
• Answer store phone calls, look up parts, quote prices, and suggest related items.
• Process exchanges and returns for credit per company policies.
• Maintain cash drawer, accept payments, and process credit card transactions.
• Assist with stock, planogram updates, and daily store operations.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

High school diploma

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Forsyth, MO to deliver a high level of service to retail and installer customers and to support store management in completing assigned tasks.

Bilingual candidates are encouraged to apply. The role involves greeting customers, assisting with merchandise selection, handling phone inquiries, processing payments, exchanges, returns, and daily store operations such as stocking and planogram updates.