Automotive Parts Specialist — Bilingual Customer Expert

O'Reilly Auto Parts; Joaquin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision insurance

Paid Time Off

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply and grow within a company with a strong promote-from-within culture.

The role involves greeting customers, helping them choose merchandise, handling cash, processing returns, answering calls, and supporting daily store operations and professional customers as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Support daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply and grow within a company with a strong promote-from-within culture.

The role involves greeting customers, helping them choose merchandise, handling cash, processing returns, answering calls, and supporting daily store operations and professional customers as needed.