Automotive Parts Specialist (Bilingual)

O'Reilly Auto Parts; Cypress (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

O’Reilly Auto Parts in Cypress, TX is hiring a Parts Specialist to deliver high-quality service to retail and installer customers and support store management in daily tasks.

We value bilingual candidates and those with automotive parts knowledge. Responsibilities include assisting customers, handling transactions, stocking shelves, performing in-store services, and contributing to a positive shopping experience.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as directed.
• Provide excellent service to customers calling the store on the phone.
• Process exchanges and returns per company policies.
• Address and resolve customer complaints in a friendly manner.
• Stock shelves and update planograms and related tasks.
• Operate test equipment after training and meet company requirements.
• Perform in-store services (e.g., wipers, batteries) as needed.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Alphanumeric matching

Customer service excellence

Multitasking能力

Job description

O’Reilly Auto Parts in Cypress, TX is hiring a Parts Specialist to deliver high-quality service to retail and installer customers and support store management in daily tasks.

We value bilingual candidates and those with automotive parts knowledge. Responsibilities include assisting customers, handling transactions, stocking shelves, performing in-store services, and contributing to a positive shopping experience.