Automotive Parts & Service Support Specialist

Kocourek Toyota; Appleton (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Job summary

Kocourek Toyota in Appleton, WI is seeking a parts advisor to help guests, technicians, and service advisors with parts inquiries, identify OEM parts, locate items in catalogs, and maintain a well-stocked, organized parts department.

The role rewards customer service excellence, accuracy with parts catalogs, and collaboration with service and sales teams to ensure timely parts delivery and smooth operations.

Qualifications

• Experience in an automotive parts department, preferably with Toyota or OEM parts catalogs.
• Strong knowledge of automotive parts terminology.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with parts catalog systems.

Responsibilities

• Assist customers, technicians, and service staff with parts inquiries in person, by phone, and via email.
• Identify and locate OEM parts using catalogs and inventory tools.
• Process parts orders, returns, and warranty claims.
• Maintain an organized and stocked parts department.
• Track inventory levels and restock as needed.
• Coordinate with service and sales to ensure timely parts delivery.
• Provide exceptional customer service to support efficient workflows.

Skills

Parts department experience

Customer service

Communication skills

Organization

Job description

Kocourek Toyota in Appleton, WI is seeking a parts advisor to help guests, technicians, and service advisors with parts inquiries, identify OEM parts, locate items in catalogs, and maintain a well-stocked, organized parts department.

The role rewards customer service excellence, accuracy with parts catalogs, and collaboration with service and sales teams to ensure timely parts delivery and smooth operations.