Automotive Parts & Service Specialist — Growth & Benefits

O'Reilly Auto Parts; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting Day One medical, dental &

Vision insurance

Team member health/wellbeing programs

Tuition assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise selection, answering calls, handling transactions, and executing daily store operations. Opportunities for career growth and comprehensive benefits are highlighted in the compensation package.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Assist managers and installer service specialists with professional customers.
• Answer store calls, look up parts, quote prices, and offer related items.
• Process cash, checks, and credit transactions accurately.
• Handle exchanges/returns and resolve customer complaints in a friendly manner.
• Support daily image maker and planogram updates, stock shelves, and front shelves.
• Perform daily operational tasks including stock adjustments and inventory counts.
• Operate brake lathe and store test equipment after training.
• Perform in-store services (install wipers, test/charge batteries, scan codes, replace headlight capsules).
• Occasionally drive a delivery vehicle per business needs.

Skills

Customer service

Multitasking

Friendly demeanor

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

The role involves greeting customers, assisting with merchandise selection, answering calls, handling transactions, and executing daily store operations. Opportunities for career growth and comprehensive benefits are highlighted in the compensation package.