Automotive Parts Service Specialist

NAPA Auto Parts; Grass Valley (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Grass Valley, CA is seeking a Store Pro to serve as the main customer contact in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, leveraging product knowledge and responsiveness to contribute to store performance.

The role offers a strong entry point or growth path within the organization, with responsibilities spanning customer service, sales, and logistics support in a fast-paced retail

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Grass Valley, CA is seeking a Store Pro to serve as the main customer contact in-store, delivering automotive parts solutions and a high-quality shopping experience. You will support both retail and wholesale customers, leveraging product knowledge and responsiveness to contribute to store performance.

The role offers a strong entry point or growth path within the organization, with responsibilities spanning customer service, sales, and logistics support in a fast-paced retail