Automotive Parts Pro: Expert DIY Solutions

Advance Auto Parts; Shallotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Advance Auto Parts in Shallotte, NC is seeking a Retail Parts Pro to support advanced DIY customer needs, with expert knowledge of store systems, parts identification, and automotive systems. The role includes advanced troubleshooting, sourcing from multiple channels, and maintaining inventory and service quality.

The position emphasizes strong customer service, ability to operate POS and parts lookup tools, and performing DIY services such as battery installations and tests.

Qualifications

• Essential skills include reading and interpreting safety rules, operating manuals, parts catalogs and writing simple notes.
• Strong knowledge of reading and using store systems, parts lookup and POS tools.
• Excellent customer service and ability to locate and stock parts efficiently.

Responsibilities

• Facilitate selling experience for DIY customers via in-store visits or calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services such as battery installation and wiper installs.
• Maintain store cleanliness and appearance and support safety practices.
• Handle key holder tasks including opening/closing duties and task assignment.

Skills

Parts lookup systems

Microsoft Excel

Customer service

English communication

Education

Valid driver's license

ASE Certification (preferred)

Tools

POS systems

Parts identification software

Diagnostic equipment

Job description

Advance Auto Parts in Shallotte, NC is seeking a Retail Parts Pro to support advanced DIY customer needs, with expert knowledge of store systems, parts identification, and automotive systems. The role includes advanced troubleshooting, sourcing from multiple channels, and maintaining inventory and service quality.

The position emphasizes strong customer service, ability to operate POS and parts lookup tools, and performing DIY services such as battery installations and tests.