Automotive Parts Pro - Customer Experience Champion

Genuine Parts Company; Bristol (CT); On-site; USD 32,000 - 44,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our NAPA-branded store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and responsive service.

This role offers a clear growth path within the organization and involves operating POS and inventory systems, managing deliveries, and maintaining a welcoming store environment for customers and team

Qualifications

• High School Diploma or GED is required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our NAPA-branded store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge and responsive service.

This role offers a clear growth path within the organization and involves operating POS and inventory systems, managing deliveries, and maintaining a welcoming store environment for customers and team