Automotive Parts & Customer Care Pro

Genuine Parts Company; Mount Airy (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro for a NAPA-branded retail environment. You will guide customers with automotive parts solutions for both retail and wholesale clients and support store performance through product knowledge and responsive service.

This role offers a solid entry point and growth path within the organization. You will engage with customers, operate POS and catalog tools, and collaborate with peers to ensure accurate orders, efficient fulfillment, and a welcoming store

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication (verbal & written)

Customer focus

Willingness to learn automotive parts

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company is seeking a Store Pro for a NAPA-branded retail environment. You will guide customers with automotive parts solutions for both retail and wholesale clients and support store performance through product knowledge and responsive service.

This role offers a solid entry point and growth path within the organization. You will engage with customers, operate POS and catalog tools, and collaborate with peers to ensure accurate orders, efficient fulfillment, and a welcoming store