Automotive Parts Manager

L0146 Lithia Chevrolet GMC of Helena; Helena (MT); On-site; USD 60,000 - 85,000; Full time

Job summary

Lithia Chevrolet GMC of Helena is seeking a Parts Manager to lead, develop, and inspire our Parts team. This role drives performance, culture, and customer experience across the store's parts operations in Helena, MT.

You will recruit, train, and coach staff, manage warranty and returns, and oversee inventory to meet customer demand while optimizing revenue. The Parts Manager reports to the General Manager and helps shape store success.

Qualifications

• 2+ years of dealership Parts Manager experience.
• Valid driver's license and acceptable driving record.

Responsibilities

• Parts staff recruiting, training, and development to meet department and customer needs.
• Resolve customer requests and concerns promptly and professionally.
• Warranty parts management and compliance with procedures.
• Returns processing for core, warranty, manufacturer, and aftermarket parts.
• Inventory management to meet customer demands and manage stock levels.
• Hold daily and monthly staff meetings; complete month-end reporting.
• Maintain appearance and assets of parts inventory and displays.
• Report to the General Manager.

Skills

Parts team leadership

Staff training and development

Customer service

Education

High School diploma or equivalent

Job description

Dealership: L0146 Lithia Chevrolet GMC of Helena

Lithia Chevrolet GMC of Helena Parts Manager We are looking for a Parts Manager to lead, develop, and inspire our Parts team. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:

• Opportunities for advancement across a national network
• Leadership, development, and training through our internal learning programs
• A culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You’ll Do

• Parts Staff Recruiting, Training, and Development: Ensure employees are trained to meet department, store and customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching, and mentoring.
• Resolve customer requests, questions, and concerns in a professional, and prompt manner.
• Warranty Parts Management: Ensure full compliance with all procedures, policies and rules.
• Returns Processing: Ensure core, warranty, manufacturer and aftermarket parts returns are processed accurately, timely, and in full compliance with all policies and procedures.
• Inventory Management: Assure stocking levels are sufficient to meet customer demands. Utilize inventory reports to manage inventory levels daily. Identify areas not aligned with department goals and resolve. Ensure orders are processed, check for backordered items and customers are notified of order status. Responsible for placing daily orders, stock orders, receipting, posting inventory and special orders. Read, understand and take action on MIS reports to generate maximum revenue and control expenses.
• Hold daily and monthly staff meetings as required covering key information.
• Complete parts department reporting and month-end procedures on time.
• Accountable for the physical appearance and maintenance of the parts inventory, retail display, wholesale, storage space, and other assets utilized by the parts department.
• The Parts Manager will report to the General Manager.

What You’ll Bring

• 2 or more years of dealership Parts Manager experience
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!