Automotive Parts Specialist - Customer-Focused Retail

USA GPC Genuine Parts Company; Lee's Summit (MO); On-site; USD 24,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary point of contact for customers in the NAPA store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers, uses POS and catalog tools, and helps drive store performance through knowledge, responsiveness, and engagement.

The position offers a strong entry point or growth path within the organization, with responsibilities spanning order fulfillment,

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to work with customers in a fast-paced environment.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Contribute to various store operations and team support tasks as needed to optimize store performance.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary point of contact for customers in the NAPA store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers, uses POS and catalog tools, and helps drive store performance through knowledge, responsiveness, and engagement.

The position offers a strong entry point or growth path within the organization, with responsibilities spanning order fulfillment,