Automotive Parts Counter Person

Ron Carter Chevrolet; Alvin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ron Carter Chevrolet in Texas is seeking an experienced Automotive Parts Counterperson to join our team. The ideal candidate will have dealership parts experience, a solid understanding of parts operations, and a commitment to delivering exceptional customer service.

The counterperson will assist retail customers and technicians, process parts orders, maintain inventory accuracy, and support the Parts Manager to ensure timely procurement and distribution of parts while upholding dealership

Qualifications

• Previous automotive parts experience is required.
• Automotive dealership experience is required.
• Strong knowledge of automotive parts operations, inventory management, and parts ordering processes.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Strong organizational, multitasking, and time-management skills.
• High level of accuracy and attention to detail.
• Ability to work effectively as part of a team and independently.
• Strong work ethic, accountability, and initiative.
• Valid driver’s license.

Responsibilities

• Assist retail customers, service technicians, and internal departments with identifying, locating, and purchasing the correct automotive parts.
• Provide knowledgeable, professional, and efficient customer service while maintaining relationships with customers and dealership personnel.
• Process parts sales, special orders, and returns accurately and efficiently.
• Maintain accurate inventory records and notify the Parts Manager of discrepancies.
• Communicate parts availability, order status, and ETA to customers and service personnel.
• Coordinate special-order parts for retail customers and service orders with proper documentation and follow-up.
• Work with Service Department to ensure technicians have parts to support productivity and repair orders.
• Ensure warranty parts are properly tagged, retained, documented, and returned per guidelines.
• Maintain an organized, clean, and professional parts department.
• Follow company policies, safety procedures, and regulations.

Skills

Customer service

Communication

Time management

Organization

Attention to detail

Inventory management

Teamwork

Initiative

Job description

Description

Automotive Parts Counterperson

Position Overview

We are seeking an experienced and motivated Automotive Parts Counterperson to join our team. The ideal candidate will have previous automotive dealership parts experience, a strong understanding of parts operations, and a commitment to delivering exceptional customer service.

The Automotive Parts Counterperson is responsible for efficiently handling parts inquiries, fulfilling sales requests, and ensuring customers and technicians receive the correct parts in a timely manner. This position works closely with the Parts Manager, Service Department, technicians, and retail customers to ensure the timely procurement and distribution of parts while maintaining accurate inventory controls and supporting overall department performance.

Key Responsibilities

• Assist retail customers, service technicians, and internal departments with identifying, locating, and purchasing the correct automotive parts.
• Provide knowledgeable, professional, and efficient customer service while maintaining strong working relationships with customers and dealership personnel.
• Process parts sales, special orders, and returns accurately and efficiently.
• Maintain accurate inventory records and promptly notify the Parts Manager of any inventory discrepancies, including incorrect quantities, pricing, or part number issues.
• Communicate parts availability, order status, and estimated arrival times to customers and service personnel.
• Coordinate special-order parts for retail customers and service repair orders, ensuring proper documentation and follow‑up.
• Work closely with the Service Department to ensure technicians have the correct parts available to support shop productivity and repair order completion.
• Ensure warranty parts are properly tagged, retained, documented, and returned in accordance with manufacturer guidelines.
• Maintain an organized, clean, and professional parts department.
• Follow all company policies, safety procedures, and applicable federal, state, and local regulations.

Qualifications & Requirements

• Previous automotive parts experience is required.
• Automotive dealership experience is required.
• Strong knowledge of automotive parts operations, inventory management, and parts ordering processes.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast‑paced, high-volume environment.
• Strong organizational, multitasking, and time‑management skills.
• High level of accuracy and attention to detail.
• Ability to work effectively as part of a team and independently.
• Strong work ethic, accountability, and a willingness to take initiative.
• Valid driver's license.