Automotive Parts Counter - 2966

Fordham Toyota; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Job summary

BRAM Auto Group is seeking an experienced Automotive Parts Counter person for Cadillac of Manhattan. The role involves assisting retail and wholesale customers, using a web-based catalog, and providing accurate pricing and availability.

You will join a fast-paced, customer-centric team and bring parts knowledge to help teammates answer questions while delivering outstanding service at the counter or over the phone.

Qualifications

• Previous Parts experience at a dealership is a plus but training is available.
• Wholesale experience with GM parts preferred.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to stay composed in a fast-paced environment.
• Work in a team and follow instructions.

Responsibilities

• Provide auto parts answers and solutions at the counter or over the phone.
• Assist team members with parts knowledge to answer customer questions.
• Deliver outstanding customer care and interactions in-store.
• Engage customers to provide a positive retail experience.
• Use technology and web-based catalog to determine pricing and availability.
• Make accurate part selections for customer demand.

Skills

Parts knowledge

Customer service

Communication

Teamwork

Problem solving

Attention to detail

CDK familiarity

Education

High school diploma

ASE Certification

Tools

CDK

Web-Based Catalog System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Parts Counter - 2966

Full Time Cadillac of Manhattan, New York, NY, US

4 days ago Requisition ID: 2966

Salary Range: $65,000.00 To $75,000.00 Annually

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 13 innovative Dealership Locations representing Lexus, Ineos Grenadier, Honda, Toyota, and Hyundai Brands.

We are looking for an experienced Parts Counter Person for our Cadillac of Manhattan location!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), telephone, and Web-Based Catalog System .
• Provide parts pricing and availability to our customers.
• Make accurate selections of parts needed for customer demand.
• Follow management requests and instructions. **PAY DEPENDING ON EXPERIENCE LEVEL

What you’ll need:

• Previous Parts Experience at a dealership is a plus, but willing to train the right candidate.
• Previous wholesale experience with GM parts preferred
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers
• Ability to adapt and maintain composure under certain circumstances.
• Bring solutions and problem-solving skills
• Strong work ethic and reliability
• Work in a team environment and collaborate with others
• ASE Certifications a plus
• Experience in a parts store, auction, retail store, auto body/collision.
• Knowledge of Dealership Management System, CDK a plus.
• Entirely customer-centric (external/internal)

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Paid sick time and vacation
• Health, Vision & Dental benefits along with 401K plan
• A Culture of promoting from within using your creativity and finding solutions.
• Great training, and ongoing development with support from multiple leaders/your team