Automotive Parts Counter

Della Auto Group; City of Plattsburgh (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Retirement options

Job summary

Della Auto Group is seeking a Parts Counterperson in Plattsburgh/Queensbury, NY. The role supports our service center and sales teams by efficiently processing parts orders and maintaining an organized inventory.

This full-time hourly position reports to the Parts Manager and offers a benefits package including healthcare, dental, vision, and retirement options. The role may require weekends and holidays based on business needs.

Qualifications

• High school diploma or equivalent.
• Previous parts counter experience preferred or not required.
• Strong customer service and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to read and comprehend manuals and electronic sources.
• Basic knowledge of automotive parts and procedures.
• Proficiency with computer systems and inventory management software.
• Ability to lift up to 50 pounds and stand for long periods.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet and assist customers in person and over the phone.
• Identify and locate required parts based on customer needs.
• Use computerized inventory system to check availability and place orders.
• Collaborate with service technicians to determine correct parts for repairs.
• Maintain accurate records of parts orders and sales.
• Monitor inventory levels and stock levels to meet demand.
• Process returns and exchanges per company policy.
• Keep parts department clean and organized.
• Adhere to safety procedures.
• Other duties as assigned by the Parts Manager.

Skills

Customer service

Communication

Reading manuals

Inventory software

Teamwork

Education

High school diploma or equivalent

Tools

Inventory management software

POS / Computerized inventory system

Job description

Job Details: Job Location: Plattsburgh, NY 12901, Salary Range: $16.00 - $18.00 Hourly, Parts Counterperson

Job Summary:

The Parts Counterperson at DELLA Auto Group is a vital role within our organization, responsible for ensuring timely and accurate processing of parts orders and providing exceptional customer service to both internal and external customers. As a Full Time - hourly Technician / Skilled Labor / Contractor, this individual will play a key role in supporting our service center and sales teams by maintaining an efficient and well-stocked parts inventory. This position will be located in Queensbury, New York and will report directly to the Parts Manager.

Compensation & Benefits:

This is a Full Time - hourly plus commission position, paid on a weekly/monthly basis. In addition, our team members enjoy a comprehensive benefits package that includes healthcare, dental, vision, and retirement options.

Responsibilities:

• Greet and assist customers in person and over the phone in a prompt and friendly manner
• Listen to and understand customer needs to accurately identify and locate required parts
• Utilize computerized inventory system to ensure the availability of parts and place orders as needed
• Collaborate with service technicians to determine the correct parts needed for repairs
• Maintain accurate records of parts orders and sales, including tracking back-ordered and special order items
• Monitor and maintain inventory levels, ensuring adequate stock is on hand to meet customer demand
• Process returns and exchanges following company policies and procedures
• Keep parts department and work area clean and organized
• Adhere to all safety procedures and guidelines
• Other duties as assigned by the Parts Manager

Qualifications: Requirements:

• High school diploma or equivalent
• Previous parts counter experience preferred, but not required
• Strong customer service skills and professional demeanor
• Excellent communication and interpersonal skills
• Ability to read and comprehend instructions and from manuals and electronic sources
• Basic knowledge of automotive parts and procedures
• Proficiency with computer systems and inventory management software
• ability to lift up to 50 pounds and stand for long periods of time
• Must be able to work a flexible schedule, including weekends and holidays as needed

EEOC Statement:

The DELLA Auto Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status under federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all team members feel valued, respected, and have equal opportunities to succeed.