Automotive Operations Leader: Regional Growth & Quality

The TRIGO Group; Evansville (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

TRIGO Global Quality Solutions in Evansville, IN seeks a Director of Operations to lead regional performance, align with QMS, and meet financial, sales and KPI targets within the assigned area. You will lead client relationships with anchor and OEM accounts, conduct frequent in-person meetings, monitor competition, and assist Sales with new business opportunities while ensuring high customer satisfaction.

Operational leadership includes reviewing practices, site visits, staff motivation and

Qualifications

• 7+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and HR)
• Exposure to client relationship

Responsibilities

• Maintain and develop solid relationships with key contacts at anchor and OEM accounts
• Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Monitoring competition (services, prices...) at regional level
• Assist Sales with bringing on new business opportunities (hunting)
• Review working practices to ascertain if it is successful and if not, devise an alternative
• Frequent site visits/audits to ensure high level performance and customer satisfaction
• Motivate teams and organize appropriate training
• Ensure compliance with established KPI
• Ensuring continuous improvement to optimize services provided and region efficiency
• Demonstrates commitment to reduce the risk of workplace accidents
• Must comply with local and company Health & Safety legislation, laws, and policies
• Ensuring asset and staff availability throughout region for maximum performance
• Promote positive changes throughout organization
• Develop new processes and procedures that improve services while controlling costs
• Provide links between various departments including management
• Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
• Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI
• Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
• Pulling technical resources when needed to anticipate and fully address client needs
• Provide technical support and advice to customers and operations teams
• Support development of technical expertise at regional level

Skills

English proficiency

Microsoft Excel

Outlook

Work Instruction Writing

Local language

Education

4-year degree in Business/Management or related field

Tools

Microsoft Excel

Outlook

Job description

TRIGO Global Quality Solutions in Evansville, IN seeks a Director of Operations to lead regional performance, align with QMS, and meet financial, sales and KPI targets within the assigned area. You will lead client relationships with anchor and OEM accounts, conduct frequent in-person meetings, monitor competition, and assist Sales with new business opportunities while ensuring high customer satisfaction.

Operational leadership includes reviewing practices, site visits, staff motivation and