Automotive Mobile Service Technician

Danvers Ford; Danvers (MA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, Medical and Dental

401K Matching

Paid time off and vacation

Growth opportunities

Employee Discount

Family owned and operated

Open Monday-Friday

Job summary

Danvers Ford is seeking an Automotive Mobile Service Technician with a strong mechanical background and basic programming skills to join our growing team. This role involves traveling in a Mobile Service Van to customer homes and workplaces to perform basic repairs, diagnostics, and recalls while applying programming knowledge to support software updates and connected vehicle systems.

The ideal candidate has a B-level or higher qualification, ASE certifications are preferred but not required,

Qualifications

• ASE/Manufacturer certifications preferred but not required
• Proficient in computer diagnostics and programming
• Valid driver license and ability to lift up to 100 pounds

Responsibilities

• Provide an exceptional customer experience and drive loyalty.
• Engage with customers and represent the dealership professionally.
• Organize daily appointments and manage time effectively.
• Perform vehicle repairs and maintenance per repair orders.
• Document repairs accurately on the repair order.
• Stay informed of Ford technical bulletins and complete training.
• Operate a company vehicle safely.

Skills

Mechanical background

Programming basics

Computer diagnostics

Customer service focus

Time management

Education

ASE certification preferred

Ford certifications desirable

Tools

AccessPTS

OASIS Monitoring

Job description

Danvers Ford is seeking aAutomotive Mobile Service Technician with a strong mechanical background and basic computer programming skills to join our growing team. This role is ideal for an independent, self-motivated individual who can deliver quality service in the field. Daily tasks include traveling in a Mobile Service Van to customer homes and workplaces to perform basic mechanical services, diagnostics, and recalls. You’ll also apply your programming knowledge to support software updates, diagnostic tools, and connected vehicle systems. B-level technician experience and ASE certifications are preferred but not required.

Company Benefits:

• Competitive Pay: $25-$35
• Health, Medical and Dental
• 401K Matching
• Paid time off and vacation
• Growth opportunities
• Employee Discount
• Family owned and operated
• Long term job security
• Open Monday-Friday

Automotive Mobile Service Technician Responsibilities:

• Provide an exceptional customer experience to drive loyalty and have a natural disposition to put the customer first
• Engage with many different customers each day and represent the dealership while being calm and responsive
• Organize and prepare for the day’s appointments and be excellent at time management
• Perform vehicle repairs and/or maintenance work as outlined on repair order in a clean and efficient manner
• Communicate with the Mobile Service Coordinator, Parts Department and Dealer Management regularly to effectively manage production and customer communication
• Accurately document vehicle repairs/work performed on the repair order
• Stay informed of Ford technical bulletins and complete required training
• Able to work occasionally in challenging weather conditions
• Able to drive and maintain a company vehicle responsibly
• Take pride in the role and bring a start-up mentality to growing the business
• AccessPTS for all technician, vehicle capacities, specifications and OASIS Monitoring (searching for any FSA’s)

Automotive Mobile Service Technician Qualifications:

• ASE/Manufacturer certifications - Ford certifications are desirable but not mandatory
• B-level or higher qualifications preferred
• Proficient in computer diagnostics and programming
• Strong Mechanical Background
• Detail-oriented and organized
• Requires little or no guidance on jobs
• Valid driver license
• Service Technician experience preferred
• Strong use of technological devices including tablets
• Ability to program modules, performDTC’s Retrieval, and possible PID interpretation
• Must be able to perform physical taste and lift up to 100 pounds

By working at Danvers Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.