Automotive Issue Management Lead

ALTEN Technology USA; Auburn Hills (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

ALTEN Technology USA is seeking an Issue Management Engineer to lead intake, documentation, coordination, and resolution of engineering issues across vehicle families and development phases. You will serve as a central contact ensuring issues—identified during validation, HIL testing, PWB, or in-market performance—are tracked and resolved.

The role supports cross-functional alignment, dashboards, and reporting, guiding teams through root cause analysis and corrective actions.

Qualifications

• 5+ years of experience in automotive engineering, quality, or validation environments.
• Experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
• Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
• Strong communication and organizational skills with the ability to influence across teams.

Responsibilities

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.
• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns and areas requiring attention.

Skills

Issue tracking

Cross-functional collaboration

Communication

Analytical problem-solving

Documentation

Education

Bachelor’s degree in mechanical, electrical, systems engineering

Master’s degree preferred

Tools

GIM system

Job description

ALTEN Technology USA is seeking an Issue Management Engineer to lead intake, documentation, coordination, and resolution of engineering issues across vehicle families and development phases. You will serve as a central contact ensuring issues—identified during validation, HIL testing, PWB, or in-market performance—are tracked and resolved.

The role supports cross-functional alignment, dashboards, and reporting, guiding teams through root cause analysis and corrective actions.