Automotive Internet Specialist

Jimmy Britt Chevrolet; Greensboro (GA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Training

Healthy insurance

401(k) matching

Lead volume leads

NADA training access

Competitive bonus structure

Promotions from within

Advanced dealership technology

Job summary

Jimmy Britt Chevrolet in Georgia is seeking motivated Internet Sales/Customer Service specialists to assist researched consumers with vehicle purchases. You will work with management to deliver exceptional service to loyal customers, handling inbound internet leads, calls, and follow-up via email, text, phone, and video.

We offer extensive training, strong compensation potential with bonuses, and opportunities for advancement across multiple locations in a fast-paced online car buying

Qualifications

• Superior communication skills, both oral and written.
• Outstanding organizational skills.
• Ability to make a friend.
• Use of social media and video technology a plus.
• Process oriented.

Responsibilities

• Handle high lead volume with energy and empathy in inbound internet, phone and sales opportunities.
• Deliver exceptional customer experience through a multi-media-rich, progressive sales process.
• Achieve sales and CSI goals with strong closing percentages.
• Handle all incoming internet leads, calls, and texts.
• Respond to emails professionally and promptly.
• Assist customers in the vehicle buying experience using product knowledge.
• Direct customers to online product information resources.
• Maintain CRM daily and stay current with training standards.

Skills

Communication

Organizational skills

People skills

Social media & video tech

Process orientation

Job description

You will join a great team at our General Motors dealership where your primary responsibility is assisting today’s researched consumers with their vehicle purchases. To do this, you will work with our excellent management team to deliver exemplary customer service to our loyal customers. We expect our customer service/sales team to be adept at handling our clients before, during, and after their purchase, including handling inbound Internet leads, sales calls, and corresponding follow-up with email, text, phone, and video.

We want you to enjoy coming in to work every day and pride ourselves on an awesome environment. We also offer a huge income potential and EXCELLENT COMP. PACKAGE! (Several of our Internet sales specialists currently make over 100k/year! We have a long list of employee success stories and make it a point to promote from within.

WE OFFER:

• Paid training – ongoing both in-store and class time – at our expense
• Great Insurance packages
• Proven, unique team structure and process that creates great relationships with happy clients
• Matching contributions 401k
• Large volume of email leads/sales calls available to handle
• Unlimited Access to NADA Training Programs
• Excellent compensation with competitive bonus structure with high earning potential
• Many opportunities for promotion with 3 locations. (We promote from within almost exclusively).
• Industry leading technology, process and products. (We utilize the best tech to simplify the buying process, offer online sales, and ensure customer satisfaction)

RESPONSIBILITIES:

• High lead volume store requires High Energy with customer-first empathy and common sense individuals able to handle inbound Internet, phone and sales opportunities
• Determination to deliver an exceptional customer experience while following a multi-media-rich, progressive sales communication process
• Ability to achieve success and customer service and sales goals with good closing percentages and high CSI
• Handle all incoming internet email leads, calls, and text
• Be available to respond to email inquiries in a professional, well-spoken manner
• Aid customers in the vehicle buying experience, using product knowledge and expertise
• Direct customers to product information resources, including those available online
• Check email frequently and respond to inquiries immediately
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
• Understand the intricacies of an entirely online car buying experience
• Develop and maintain your customer base. (We provide the opportunities; you provide the communication and follow-up efforts)
• Competently utilize the CRM to manage your daily tasks (Training provided).
• Keep up with Training standards and OEM product standards

REQUIREMENTS:

• Superior communication skills, both oral and written
• Outstanding organizational skills
• Ability to make a friend
• Use of social media and video technology a plus
• Process oriented

At the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Athens area.) Why Jimmy Britt? Our customersrated us#1 Chevrolet dealer in Georgia!We believe in hiring great people, which means we INVEST in your future and genuinely care about our employees. We are looking for technologically adept people who are looking to become LEADERS. You will work to make a difference in the lives of our customers and continue to make our dealership a great place to visit. The number one responsibility for EVERYONE at The Jimmy Britt Automotive Family is developing long-lasting relationships with both their coworkers and our customers.