Automotive Internet Specialist

Jimmy Britt Chevrolet; Georgia; Hybride; USD 60 000 - 120 000; Plein temps

Avantages offerts par ce poste

Paid training

Great insurance packages

401k matching

High earning potential with bonus

Résumé du poste

Jimmy Britt Automotive Family in Georgia is seeking an enthusiastic sales professional to assist customers with vehicle purchases. You will collaborate with the management team to deliver exceptional service to loyal customers, handling inbound internet leads, calls, and follow-ups via email, text, phone, and video.

The role offers a huge income potential with a competitive compensation package, with opportunities for promotion across three locations.

Qualifications

• Excellent communication and written skills.
• Strong organizational abilities and multitasking.
• Ability to build relationships with customers.
• Comfort with using social media and video tools in sales.

Responsabilités

• Handle inbound internet leads, calls, and text with a customer-first approach.
• Deliver exceptional customer experience throughout the car buying journey.
• Achieve sales and CSI goals with strong closing skills.
• Utilize CRM to manage daily tasks and follow-ups.

Connaissances

Superior communication

Organizational skills

People skills

Social media/video tech

Outils

CRM software

Description du poste

You will join a great team at our General Motors dealership where your primary responsibility is assisting today’s researched consumers with their vehicle purchases. To do this, you will work with our excellent management team to deliver exemplary customer service to our loyal customers. We expect our customer service/sales team to be adept at handling our clients before, during, and after their purchase, including handling inbound Internet leads, sales calls, and corresponding follow-up with email, text, phone, and video.

We want you to enjoy coming in to work every day and pride ourselves on an awesome environment. We also offer a huge income potential and EXCELLENT COMP. PACKAGE! (Several of our Internet sales specialists currently make over 100k/year! We have a long list of employee success stories and make it a point to promote from within.

WE OFFER:

• Paid training – ongoing both in-store and class time – at our expense
• Great Insurance packages
• Proven, unique team structure and process that creates great relationships with happy clients
• Matching contributions 401k
• Large volume of email leads/sales calls available to handle
• Unlimited Access to NADA Training Programs
• Excellent compensation with competitive bonus structure with high earning potential
• Many opportunities for promotion with 3 locations. (We promote from within almost exclusively).
• Industry leading technology, process and products. (We utilize the best tech to simplify the buying process, offer online sales, and ensure customer satisfaction)

RESPONSIBILITIES:

• High lead volume store requires High Energy with customer-first empathy and common sense individuals able to handle inbound Internet, phone and sales opportunities
• Determination to deliver an exceptional customer experience while following a multi-media-rich, progressive sales communication process
• Ability to achieve success and customer service and sales goals with good closing percentages and high CSI
• Handle all incoming internet email leads, calls, and text
• Be available to respond to email inquiries in a professional, well-spoken manner
• Aid customers in the vehicle buying experience, using product knowledge and expertise
• Direct customers to product information resources, including those available online
• Check email frequently and respond to inquiries immediately
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
• Understand the intricacies of an entirely online car buying experience
• Develop and maintain your customer base. (We provide the opportunities; you provide the communication and follow-up efforts)
• Competently utilize the CRM to manage your daily tasks (Training provided).
• Keep up with Training standards and OEM product standards

REQUIREMENTS:

• Superior communication skills, both oral and written
• Outstanding organizational skills
• Ability to make a friend
• Use of social media and video technology a plus
• Process oriented

At the heart of everything we do, our customer service and sales team keep our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. (Just a short drive from the greater Athens area.) Why Jimmy Britt? Our customersrated us#1 Chevrolet dealer in Georgia!We believe in hiring great people, which means we INVEST in your future and genuinely care about our employees. We are looking for technologically adept people who are looking to become LEADERS. You will work to make a difference in the lives of our customers and continue to make our dealership a great place to visit. The number one responsibility for EVERYONE at The Jimmy Britt Automotive Family is developing long-lasting relationships with both their coworkers and our customers.