Automotive Internet / Business Development Representative

SHOTTENKIRK AUTOMOTIVE GROUP, INC; Springville (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Shottenkirk Automotive Group, Inc in Springville, AL is seeking a full-time Automotive Internet / Business Development Representative. You will respond promptly to online leads, engage customers via phone, email, text and chat, and schedule appointments for the sales team.

Daily tasks include qualifying leads, updating CRM records, coordinating with sales and service, monitoring online inventory listings, and supporting internet marketing campaigns to drive traffic and generate qualified

Qualifications

• Ability to manage online leads and provide excellent customer service.
• Experience with CRM or lead management systems.
• Comfort working in a fast-paced dealership environment.
• Willingness to work on-site in Springville, AL, with a flexible schedule including evenings/weekends.

Responsibilities

• Respond promptly to online leads and inquiries via phone, email, text, and chat.
• Qualify leads and schedule appointments for the sales team.
• Update and maintain CRM records accurately.
• Coordinate with sales and service departments to optimize handoffs.
• Monitor online inventory listings and assist with internet marketing campaigns.
• Drive traffic and lead generation through online initiatives.

Skills

Lead management

Customer service

CRM systems

Phone/email/text comms

Data entry

Digital marketing awareness

Education

High school diploma or equivalent; additional education in sales/marketing/business

Job description

Company Description

Shottenkirk Automotive Group, established in 1964, is a multi-brand automotive retailer with over 2,000 employees nationwide. The group operates stores across six states: Alabama, California, Georgia, Illinois, Iowa, and Texas. Shottenkirk represents a wide range of brands, including Honda, Chevrolet, Kia, CDJR, Toyota, Lexus, Acura, Jaguar, Land Rover, Hyundai, and Ford-Lincoln. The corporate headquarters are located in Frisco, Texas, supporting dealership operations and growth across all locations.

Role Description

This is a full-time, on-site Automotive Internet / Business Development Representative role based in Springville, AL. The representative is responsible for responding promptly and professionally to online leads and inquiries, engaging prospective customers via phone, email, text, and chat. Daily tasks include qualifying leads, scheduling appointments for the sales team, updating and maintaining CRM records, and following up consistently to convert inquiries into showroom visits. The role also involves coordinating with sales and service departments, monitoring online inventory listings, and supporting internet marketing campaigns to drive traffic and lead generation.

Qualifications

• Ability to manage online leads, communicate effectively with customers, and provide excellent customer service.
• Strong phone, email, and text communication skills, with the ability to handle high call and message volumes professionally.
• Experience working with CRM or lead management systems, including accurate data entry and follow-up tracking.
• Basic understanding of internet marketing and online vehicle listings, with interest in digital sales processes.
• Organizational and time-management skills to prioritize tasks and meet response-time and appointment-setting goals.
• Comfort working in a fast-paced dealership environment and collaborating with sales and service teams.
• Prior experience in automotive sales, call center, or customer contact roles is preferred but not required.
• High school diploma or equivalent; additional education or training in sales, marketing, or business is a plus.
• Willingness to work on-site in Springville, AL, with a flexible schedule that may include evenings and weekends.