Internet Sales Representative

Burlington Kia; Burlington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance at

group rates

Basic Life Insurance

Accident and Critical Illness 보험

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia is seeking energetic individuals to join our Internet Sales team in Burlington, NC. This role connects buyers with their future vehicle and involves responding to inquiries via email, phone, and live chat, while learning about our latest vehicles and technologies.

We offer in-house training, growth opportunities, and a supportive team environment. This position emphasizes customer service excellence, prompt communication, and collaboration with dealership resources to drive sales

Qualifications

• At least one prior role with strong customer service experience.
• Team player attitude.
• Prompt and courteous approach in interactions.
• Enthusiastic personality and positive demeanor.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads not ready to book or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team player

Prompt and courteous

Enthusiastic personality

Strong computer skills

Job description

What We’re Looking For

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.