Automotive Guest Care Sales Specialist

Monro, Inc.; McHenry (IL); On-site; Full time

Job summary

Join a leading automotive service provider as an Automotive Guest Care Sales Specialist. You will enhance guest experiences, drive sales of automotive services, and contribute to business growth through effective communication and problem-solving. This role offers a dynamic work environment with opportunities for career development and a people-first approach.

Benefits

Paid time off

401(k)

Employee discounts

Healthcare

Career growth opportunities

Qualifications

• At least 1 year of sales experience; automotive service experience preferred.

Responsibilities

• Provide superior Guest Care experience and assist in driving sales.
• Engage with customers, schedule appointments, and communicate services.

Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Join to apply for the Automotive Guest Care Sales Specialist role at Monro, Inc.

Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach where every guest and teammate is valued.

Headquartered in Rochester, New York, since 1957, Monro has grown to nearly 1,300 auto repair shops and tire dealers across 32 states, supporting 16 brands. We aim to be America’s leading auto and tire centers, trusted by communities for quality automotive maintenance and repairs.

Job Description
Position Summary: You will provide a superior Guest Care experience, assist in driving sales of automotive repair services and tires, and contribute to business growth through strong sales presentations and product knowledge.

Compensation: The hourly range is $16 - $17, based on experience.

Duties & Responsibilities

1. Complete Monro's training program to execute the selling process effectively.
2. Engage with customers via phone and in-store, schedule appointments, build trust, understand needs, communicate processes, and present services.
3. Assist in customer care, work order completion, facility maintenance, and purchase ordering under management guidance.
4. Handle opening and closing responsibilities as a secondary key carrier.
5. Follow policies for cash, credit, refunds, and returns, and address customer service issues.
6. Communicate all products and services effectively to customers.
7. Partner with management to maintain a safe, compliant, and organized work environment.
8. Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License.
• At least 1 year of sales experience; automotive service experience preferred.
• Strong verbal communication and problem-solving skills.
• Ability to work days, evenings, weekends, and holidays.

Physical Demands

• Lift up to 50 pounds, stand and walk for long periods, reach, squat, bend, and operate ladders.
• Communicate effectively and operate a computer and vehicle safely.

Additional Information

• Benefits include incentives, paid time off, certifications reimbursement, 401(k), employee discounts, healthcare, and career growth opportunities.

Growth Opportunity: Monro supports career development through training, certifications, and educational programs.

Monro is an equal opportunity employer, committed to diversity and inclusion.