Automotive Front Desk Receptionist & Customer Care

L0191 Lithia Nissan of Ames; Ames (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Nissan of Ames is seeking a receptionist to greet customers, answer calls, and coordinate messages at our Ames, IA location. The role supports sales and general management and involves front-desk duties with a friendly, professional demeanor.

We offer a structured workweek (Mon–Fri 8:00 AM–5:00 PM) with competitive pay. Join a team focused on customer service excellence and a positive work environment.

Qualifications

• 1+ years of customer service/reception experience in a front-desk or related role.
• Strong customer-service mindset with ability to create positive experiences.
• Professional phone etiquette and comfort handling high-volume calls.

Responsibilities

• Greet customers and visitors warmly.
• Answer incoming calls promptly and transfer as needed.
• Respond to voicemails and leads promptly.
• Take accurate messages and relay to the appropriate team member.
• Keep reception area organized and welcoming.
• Maintain accurate records of vehicle arrivals and departures.
• Assist with scanning and other administrative tasks.
• Support team with additional duties as needed.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Lithia Nissan of Ames is seeking a receptionist to greet customers, answer calls, and coordinate messages at our Ames, IA location. The role supports sales and general management and involves front-desk duties with a friendly, professional demeanor.

We offer a structured workweek (Mon–Fri 8:00 AM–5:00 PM) with competitive pay. Join a team focused on customer service excellence and a positive work environment.