Automotive Front Desk Receptionist

DARCARS Automotive Group; Lanham (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including 401k

Employee discounts on vehicle purchases

Opportunities to join community service initiatives

Internal career advancement opportunities

Job summary

DARCARS Automotive Group is hiring an Automotive Front Desk Receptionist in Lanham, MD. The receptionist serves as the first point of contact, welcoming customers and directing them appropriately. Responsibilities include managing calls, taking messages, and providing basic information to customers. Requires strong communication skills, a customer service background is preferred, and the ability to work in a fast-paced environment. The role offers a comprehensive benefits plan, including 401k and employee discounts on vehicle purchases.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone.
• Strong communication skills with both customers and employees.
• Demonstrated commitment to customer service.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic customer inquiries and provide information.

Skills

Clear communication

Strong customer service skills

Team player

Ability to work under pressure

Job description

Automotive Front Desk Receptionist

DARCARS Ford Lanham is now hiring for a Automotive Front Desk Receptionist. As the Automotive Front Desk Receptionist you are the front‑line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. You greet customers as they enter the showroom and direct them to the appropriate party in accordance with dealership policies and answer basic inquiries. The receptionist intercepts, screens, and routes incoming calls, takes thorough messages, and provides basic information to callers. The receptionist also assists salespeople with day‑to‑day activities such as administering dealer tags and gas tickets.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred but not required
• Requires the ability to sit for long periods of time
• Be able to work in a fast‑paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre‑employment screen (background)

In this role, you'll:

• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer operated prospect tracking system
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to all appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Update and distribute company telephone roster when necessary
• Perform clerical duties and accounting duties as assigned by controller or GSM
• Serve as showroom greeter
• Other duties assigned by management
• Make transaction receipts for sale and service department if applicable

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.