Automotive Receptionist

Darcars; Rockville (MD); Vor Ort; USD 18.000 - 28.000; Teilzeit

Benefits dieser Stelle

Comprehensive Benefits Plan including

401k

Employee discounts on vehicle Purchas​

Internal career advancement

Community service initiatives

Zusammenfassung

DARCARS of Rockville is hiring a part-time Automotive Receptionist to be the front-line representative in the showroom. You will greet customers, direct them to the right department, answer basic inquiries, and manage calls and messages with a professional, friendly approach.

The role requires strong communication skills, a valid driver’s license, a willingness to work a flexible schedule including evenings and weekends, and the ability to work in a fast-paced environment.

Qualifikationen

• Must speak clearly and pleasantly on the telephone and in person
• Strong communication with customers and colleagues
• Bilingual English/Spanish is a plus
• Commitment to customer service
• Able to follow instructions and reading material
• Able to sit for long periods and work in a fast-paced environment
• Team player with flexible schedule including evenings and weekends
• Valid driver’s license with acceptable driving record

Aufgaben

• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department and notify the appropriate salesperson
• Answer basic customer inquiries and route more extensive questions
• Enter data into the prospect tracking system
• Manage switchboard and take thorough messages
• Communicate professionally with callers and minimize hold times
• Distribute messages to relevant parties promptly
• Provide basic information to general inquiries
• Update and distribute the company telephone roster
• Perform clerical and accounting tasks as assigned
• Serve as showroom greeter
• Assist with transaction receipts for sale/service when applicable
• Follow the supervisor’s instructions and other duties as needed by management

Kenntnisse

Professional communication

Bilingual English/Spanish

Customer service

Professional demeanor

Ausbildung

High school diploma or GED

Jobbeschreibung

DARCARS of Rockvilleis now hiring for a part-timeAutomotive Receptionist

As theReceptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Bilingual(English/Spanish) is a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends are required
• Must have a valid driver’s license and acceptable safe driving record
• High school diplomaor equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.