Automotive Front Desk Receptionist

Darcars; Tenafly (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Employee discounts on vehicle Purcha

Job summary

DARCARS of Tenafly is hiring an Automotive Front Desk Receptionist to be the first point of contact for customers in the showroom. You will greet visitors, direct them to the appropriate department, answer basic inquiries, and manage calls with a friendly and professional demeanor.

Responsibilities include data entry into the prospect tracking system, maintaining the switchboard, and supporting sales staff with routine clerical tasks. Evening and weekend availability is required.

Qualifications

• Speak clearly and pleasantly on the telephone; project professionalism to callers and customers.
• Strong communication with customers and staff.
• Demonstrated commitment to customer service.
• Able to understand and follow instructions; converse comfortably with customers.
• Previous customer service experience preferred.
• Ability to sit for long periods.
• Able to work in a fast-paced environment.
• Team-oriented.
• Flexible schedule including evenings and weekends.
• Pass pre-employment background screen.

Responsibilities

• Greet showroom customers and assess visit purpose.
• Direct customers to the proper department and inform staff of waiting customers.
• Answer basic inquiries; route complex questions to appropriate person.
• Enter data into prospect tracking system.
• Manage switchboard.
• Communicate with callers professionally; minimize hold time.
• Take thorough messages with caller details.
• Relay messages to the right parties promptly.
• Provide basic information to callers.
• Update and distribute the company phone roster.
• Perform clerical and limited accounting duties as assigned.
• Serve as showroom greeter.
• Other duties as assigned by management.
• Issue receipts for sales/service when applicable.

Skills

Clear communication

Customer service

Professional demeanor

Team player

Flexible schedule

Fast-paced environment

Telephone skills

Greet customers

Job description

DARCARS of Tenaflyis now hiring for an Automotive Front Desk Receptionist

$17+ per hour, with opportunities for growth and career advancement.

As theAutomotive Front Desk Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedhigh