Automotive Front Desk Pro: Growth & Stability

DARCARS Automotive Group; Tenafly (NJ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Employee discounts on vehicle, parts,\

Opportunities to join our community\n

Job summary

DARCARS of Tenafly is hiring an Automotive Front Desk Receptionist to be the front-line representative of the dealership. You will greet customers, route calls, and provide basic information while upholding a professional image in a busy showroom.

The role involves data entry, switchboard management, and clerical duties as part of daily operations. Teamwork, flexibility for evenings/weekends, and customer-service focus are essential.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Must be able to work a flexible schedule, evenings and weekends.
• Must be able to pass pre-employment screen (background).

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receipts for sale and service department *if applicable

Skills

Clear telephone speech

Strong communication

Customer service

Team player

Flexible schedule

Fast-paced environment

Professional image

Pre-employment background check

Tools

Data entry system

Job description

DARCARS of Tenafly is hiring an Automotive Front Desk Receptionist to be the front-line representative of the dealership. You will greet customers, route calls, and provide basic information while upholding a professional image in a busy showroom.

The role involves data entry, switchboard management, and clerical duties as part of daily operations. Teamwork, flexibility for evenings/weekends, and customer-service focus are essential.