Car Dealership Front Desk Concierge

Darcars; Tenafly (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

DARCARS of Tenafly is seeking an Automotive Front Desk Receptionist to greet showroom visitors, answer inquiries, and route calls to the appropriate departments. This role represents the dealership in a professional, friendly manner and supports day-to-day sales activities such as handling dealer tags and gas tickets.

Candidates should have strong communication skills and a customer-service mindset. Prior customer service experience is preferred; the position requires the ability to work in a

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.

Skills

Clear communication

Telephone etiquette

Customer service

Multitasking

Professional image

Team player

Job description

DARCARS of Tenafly is seeking an Automotive Front Desk Receptionist to greet showroom visitors, answer inquiries, and route calls to the appropriate departments. This role represents the dealership in a professional, friendly manner and supports day-to-day sales activities such as handling dealer tags and gas tickets.

Candidates should have strong communication skills and a customer-service mindset. Prior customer service experience is preferred; the position requires the ability to work in a