Automotive Front Desk & Customer Experience Specialist

Hendrick Automotive Group; Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Hendrick Chevrolet in Columbia, SC, is seeking a focused front desk/telephone receptionist to manage incoming calls and greet visitors. The role supports multiple departments, schedules, and timekeeping duties while upholding the dealership’s core values.

Strong communication, organization, and customer-service skills are essential, with shifts including evenings, weekends, and holidays as needed. Prior office experience is helpful.

Qualifications

• Previous Customer Service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Skills

Customer service

Administrative experience

Organizational skills

Interpersonal skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Timekeeping system

Job description

Hendrick Chevrolet in Columbia, SC, is seeking a focused front desk/telephone receptionist to manage incoming calls and greet visitors. The role supports multiple departments, schedules, and timekeeping duties while upholding the dealership’s core values.

Strong communication, organization, and customer-service skills are essential, with shifts including evenings, weekends, and holidays as needed. Prior office experience is helpful.