Automotive Front Desk & Customer Care Growth Path

DePaula Chevrolet; West Albany (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Holidays

Vacation & Sick PTO

Employee discount

Advancement opportunities

Job summary

DePaula Chevrolet in West Albany, NY is seeking a Receptionist for our Business Development Center. This entry-level role handles front-desk duties, answers calls, schedules appointments, and supports sales and service teams.

The ideal candidate has excellent communication, organizational skills, and a positive, dependable attitude. Prior receptionist experience is welcome but not required; growth opportunities exist within the dealership.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team-oriented.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up, and customer satisfaction.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Skills

Communication

Organization

Multitasking

Phone etiquette

Computer basics

Education

High school diploma

Tools

DMS

Job description

DePaula Chevrolet in West Albany, NY is seeking a Receptionist for our Business Development Center. This entry-level role handles front-desk duties, answers calls, schedules appointments, and supports sales and service teams.

The ideal candidate has excellent communication, organizational skills, and a positive, dependable attitude. Prior receptionist experience is welcome but not required; growth opportunities exist within the dealership.