Automotive Receptionist Call Center

DePaula Chevrolet; West Albany (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Holidays

Vacation & Sick PTO

Employee discount

Advancement opportunities

Job summary

DePaula Chevrolet in West Albany, NY is seeking a Receptionist for our Business Development Center. This entry-level role handles front-desk duties, answers calls, schedules appointments, and supports sales and service teams.

The ideal candidate has excellent communication, organizational skills, and a positive, dependable attitude. Prior receptionist experience is welcome but not required; growth opportunities exist within the dealership.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team-oriented.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up, and customer satisfaction.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Skills

Communication

Organization

Multitasking

Phone etiquette

Computer basics

Education

High school diploma

Tools

DMS

Job description

DePaula Chevrolet is looking for a Receptionist for our Business Development Center. This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department. This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.

Responsibilities:

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up , and customer satisfaction.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system(DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team-oriented.
• Previous customer service or receptionist experience is helpful but not required.

Benefits:

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

Pay & Work Schedule:

• $20.00 per hour.
• Weekly pay.
• Monday - Friday 8am to 5pm.