Automotive Call Center Receptionist- Business Developement Center

DePaula Ford; West Albany (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with company match

Paid Holidays

Vacation & Sick PTO

Employee Discounts

Advancement Opportunities

Job summary

DePaula Ford in Albany, NY, is seeking an Automotive Call Center Receptionist for our Business Development Center. You will be the first point of contact for customers, delivering friendly service and supporting the sales and service teams.

This entry-level role emphasizes clear communication, organizational skills, and teamwork. Responsibilities include handling calls, routing inquiries, maintaining records in the DMS, and providing basic information about products, hours, and services.

Qualifications

• High school diploma or equivalent is required or helpful for the role.
• Excellent verbal and written communication skills are essential.
• Professional phone etiquette and customer service abilities.
• Strong organizational and multitasking abilities are important.
• Basic computer knowledge is required to perform daily tasks.
• Ability to work in a fast-paced environment is needed.
• Positive attitude and team orientation are valued.
• Previous customer service or receptionist experience is helpful but not required.

Responsibilities

• Answer and direct incoming calls to the proper departments.
• Track every call in the system and ensure accuracy.
• Take accurate messages and deliver promptly to staff.
• Maintain customer information and appointment records in the DMS.
• Provide basic information about dealership products, services, and hours.
• Assist with administrative tasks and other duties as assigned.

Skills

Verbal & written comms

Phone etiquette

Customer service

Organizational skills

Basic computer skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

DMS

Job description

Automotive Call Center Receptionist- Business Development Center

DePaula Ford is looking for a Receptionist for our Business Development Center. This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department. This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.

Responsibilities:

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Track every call into system and ensure accuracy.
• Employee is expected to work designated shift; Shift may change per the needsthe business for coverage.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team oriented.
• Previous customer service or receptionist experience is helpful but not required.

Benefits:

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

Compensation:

• $17.00-$19.00 an hour.

About the Company:

DePaula Ford is a trusted name in automotive sales and service, dedicated to providing outstanding customer experiences. Located in Albany, NY we pride ourselves on our commitment to quality and excellence in every aspect of our business. Join our team and be a part of a company that values integrity, teamwork, and growth!