Automotive Call Center Receptionist Frontline and Growth

DePaula Ford; West Albany (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k) with company match

Paid Holidays

Vacation & Sick PTO

Employee Discounts

Advancement Opportunities

Job summary

DePaula Ford in Albany, NY, is seeking an Automotive Call Center Receptionist for our Business Development Center. You will be the first point of contact for customers, delivering friendly service and supporting the sales and service teams.

This entry-level role emphasizes clear communication, organizational skills, and teamwork. Responsibilities include handling calls, routing inquiries, maintaining records in the DMS, and providing basic information about products, hours, and services.

Qualifications

• High school diploma or equivalent is required or helpful for the role.
• Excellent verbal and written communication skills are essential.
• Professional phone etiquette and customer service abilities.
• Strong organizational and multitasking abilities are important.
• Basic computer knowledge is required to perform daily tasks.
• Ability to work in a fast-paced environment is needed.
• Positive attitude and team orientation are valued.
• Previous customer service or receptionist experience is helpful but not required.

Responsibilities

• Answer and direct incoming calls to the proper departments.
• Track every call in the system and ensure accuracy.
• Take accurate messages and deliver promptly to staff.
• Maintain customer information and appointment records in the DMS.
• Provide basic information about dealership products, services, and hours.
• Assist with administrative tasks and other duties as assigned.

Skills

Verbal & written comms

Phone etiquette

Customer service

Organizational skills

Basic computer skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

DMS

Job description

DePaula Ford in Albany, NY, is seeking an Automotive Call Center Receptionist for our Business Development Center. You will be the first point of contact for customers, delivering friendly service and supporting the sales and service teams.

This entry-level role emphasizes clear communication, organizational skills, and teamwork. Responsibilities include handling calls, routing inquiries, maintaining records in the DMS, and providing basic information about products, hours, and services.