Automotive Finance Manager, Honda

Balise Auto Group; West Springfield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, life and disability

401(k) with company match

Paid Time-Off

Job summary

Balise Auto Group in Massachusetts seeks a Finance Manager to support customers and the sales team with vehicle financing, protect options, and close deals efficiently. The role requires coordinating with lenders and handling all related paperwork with accuracy.

The candidate will manage relationships with lenders, push for approvals, and ensure timely funding while tracking receivables and maintaining documentation across dealership systems.

Qualifications

• Provide exceptional customer service during vehicle financing discussions.
• Present finance products and explain benefits to customers.
• Assist in closing deals per Balise’s sales process.
• Build relationships with lenders to obtain approvals.
• Accurately submit deals through dealer systems.

Responsibilities

• Greet customers professionally and present standard vehicle finance options.
• Assist sales staff in achieving a strong closing ratio.
• Follow up on receivables and ensure timely collection of funds.
• Enter all transactions accurately into CDK and the bank portals.
• Coordinate with managers on store meetings and performance metrics.

Skills

Customer service

Finance product knowledge

Excellent communication

Lender relations

Sales training

Tools

CDK

DealerTrack

RouteOne

CUDL

Job description

Finance ManagerThe Finance Manager is responsible for providing exceptional customer service while helping customers and the sales staff choose and close vehicle sales and presenting products that protect their vehicle purchases. This individual also works with lenders to obtain financing approval and completes all vehicle purchases and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables.The Finance Manager reports day-to-day issues to the General Sales and General Manager.Job Description:Essential Functions -Greet customers in a friendly and professional manner.Present the first standard customer presentation (“pencil”) of the vehicle(s) that they are interested in buying while explaining all the optional finance products available for the vehicle.Assist in closing the deal according to the sales process set forth by Balise.Assist sales managers in selling to ensure and maintain a respectable closing ratio.Help customers choose protection packages for their vehicles by presenting all products and their benefits to all customers.Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available for our customers.Submit deals to the bank electronically using the appropriate dealer system.Enter transactions accurately into CDK and bank approval systems (DealerTrack, Route One, CUDL, etc.).Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state-specific DMV, and lender requirements.Track deal receivables and follow up on outstanding items to ensure the collection of all money and bank stipulations for contract funding.Stack and scan deals and get them to the office promptlyInteract with the sales team and managers to ensure transactions are completed accurately and to the customer’s satisfaction.Participate in store meetings, including Sales Receivables, Save-a-Deal, and Store Manager meetings.Ensure that CIT and problem logs are worked on and cleaned up dailyFollow-up with customers as a courtesy reminder for purchased products requiring customerAssist the Sales Team with customer engagement in the sales department during peak traffic times.Performance Measurements & Expectations -F&I Deal Average - $1,800 per copy and aboveElectronic sign deal (E-sign) - 90% or higherWarranty penetration - 45% or higherGap penetration - 30% or higherSealant penetration - 20% or higherMaintenance penetration - 25% or higherRoad Hazard penetration - 20% or higherProducts per deal - 1.25 or higherEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hearWhile performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 poundsBenefits Include:Health, dental, life and disability insurance401(k) with company matchFlexible spending accountsPaid Time-OffCommunication skills – communicate effectively with othersTime Management – ability to manage one’s own timeTyping – the ability to type efficiently to enter accurate information into the tracking systemMathematics – the ability to solve basic math calculations.Basic computer skills