Finance Manager

Prestige Subaru Asheville; Asheville (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Prestige Subaru Asheville is seeking an experienced F&I Manager to oversee finance and insurance programs for new and used vehicle guests. You will finalize deals, ensure accurate paperwork, and follow up to ensure complete guest satisfaction.

Responsibilities include selling financing, credit life, extended contracts, warranties, and after-sale protection items, while maintaining compliance with regulations. A strong focus on guest service and ethical handling is required.

Qualifications

• Associates degree or equivalent experience.
• Valid in-state driver’s license.
• Proven ability to manage paperwork and compliance.
• Strong communication and listening skills.

Responsibilities

• Sell financing options and after-sale protection.
• Ensure accurate and complete paperwork for vehicle sales and leases.
• Explain aftermarket products and extended warranties to guests.
• Maintain organized insurance files and collect finance fees.
• Provide professional guest service and ethical handling.

Skills

Guest service

Communication

Listening

Attention to detail

Time management

Organization

Rapport building

Creativity

Education

Associates Degree or equivalent experience

Tools

Finance software

CRM systems

Job description

Position Summary:F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests. F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.Goals and Expected Behaviors:1.Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scoresGreet guests, employees and visitors with a smile in a friendly mannerFulfill commitmentsAssist guests anytime and anywhere in the dealershipInsure guests have a surprisingly great experienceAct, speak, dress and behave professionally at all timesAnticipate the guests needs by listening and asking clarifying questions2.Manage finance and insurance departmentSells financing, credit life, extended contracts, warranties and after sale protection itemsConvert cash deals to finance opportunitiesUnderstands and complies with federal, state and local regulations that affect the new and used vehicle and finance departmentsCompletes all necessary paperwork for vehicle sales and leasesInsures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures and other documents before forwarding to accountingMaintains orderly insurance files, takes all credit applications and insures collection of all finance and insurance feesCreate value in the vehicle and the dealership by knowing the product and what is available for the guest3.Ensure Professional Guest ServiceAll deals are handled in a professional and ethical mannerThoroughly explains aftermarket products and extended warranties to guestsListens to the guest to determine what they are looking for and what protection items best meet their needs4.Other duties as assignedEssential Functions of the PositionOperate a phone, computer and other general office equipmentWork with the public in a professional and guest centric mannerCommunicate with guests, vendors, managers, and co-workersListen to guests and understand what they are sayingAbility to read, understand and follow instructionsAnswer questions regarding vehicles, the dealership and serviceGeneral knowledge of vehiclesSkills, Education and Certification Requirements:Good computer skills and demonstrated ability to learn other programsAbility to effectively build a rapport with othersVery strong listening skillsValid in-state driver’s licenseAcceptable motor vehicle recordGood communication skillsOrganizational and time management skillsAttention to detailAbility to accurately and efficiently complete forms and paperwork related to a dealResilient and creativeAssociates Degree or equivalent experiencePhysical DemandsSits at a computer or other desk for extended periods of timeOperates a computer with a monitorOperates a telephoneTravels throughout the dealership and lots occasionally on footWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.