Automotive Field Support & Technical Trainer – Chicago

DRiV; Southfield (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

DRiV Garage Gurus in Southfield, MI, seeks a Field Support Specialist to cover the Chicago market. You will schedule visits, deliver hands-on product demonstrations, and provide technical training to automotive service providers.

The ideal candidate has ASE A4/A5/A6 certification, 5+ years of service experience, a valid driver's license, and willingness to travel. CRM skills (Salesforce) and MS Office are required.

Qualifications

• 5+ years applied automotive service experience.
• ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred.
• Must hold valid driver's license.
• Willingness to travel.
• Computer proficiency - Microsoft Office.
• Experience communicating with others from diverse backgrounds.
• CRM (Salesforce, C4C) and collaborative software (WebEx) experience preferred.
• Sales experience preferred.

Responsibilities

• Schedule meetings, shop visits, and training sessions with automotive service providers.
• Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines.
• Provide product demonstrations, training, and technical education on DRiV products.
• Deliver technical presentations to enhance customer's knowledge of DRiV products and services.
• Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician.
• Communicate project status and sales KPIs to internal sales organization.
• Maintain records of all activities using CRM system.
• Build customer support for DRiV brands and product lines.
• Leverage various marketing channels to feature new and existing products.
• Conduct technical training in various automotive repair topics.

Skills

Automotive service exp

Technical demonstrations

Driver's license

Willingness to travel

MS Office

CRM experience (Salesforce)

Sales experience

Communication skills

Education

High School Diploma / GED

ASE Certification A4/A5/A6

Tools

Salesforce CRM

WebEx

Job description

DRiV Garage Gurus in Southfield, MI, seeks a Field Support Specialist to cover the Chicago market. You will schedule visits, deliver hands-on product demonstrations, and provide technical training to automotive service providers.

The ideal candidate has ASE A4/A5/A6 certification, 5+ years of service experience, a valid driver's license, and willingness to travel. CRM skills (Salesforce) and MS Office are required.