Automotive Estimator — Customer-Focused Claims & Estimates

Craftsman Collision; Duncan (OK); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Extended health

Certified training

Job summary

Craftsman Collision seeks an Automotive Estimator to join our Vancouver Island team. You’ll work with the front office to educate customers, outline clear repair steps, and guide them through the claims process, ensuring accurate estimates and top-notch service.

Ideal candidates have at least 1 year of relevant experience, familiarity with Mitchell Estimating, Audatex and ALLDATA, and a valid driver's license. This role supports our fast-paced environment and commitment to customer satisfaction.

Qualifications

• Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment.
• Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
• Experience in Mitchell Estimating, Audatex, ALLDATA an asset.
• Understanding of insurance policy and procedure.
• Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years.
• Must be legally entitled to work in Canada.

Responsibilities

• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience.
• Resolves customer service concerns and escalates to the Shop Manager where appropriate;
• Determines customer needs including estimate, repair booking and transportation requirements;
• Proactively takes steps to reduce customer effort;
• Interacts with customers in a professional and approachable manner;
• Educates customers about claims and repair process;
• Book estimate appointments over the phone when necessary;
• Provides prompt service to all walk-in customers;
• Inspect and reviews vehicles for damage for the purposes of providing an estimate;
• Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
• Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
• Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
• Prepares final bill for customer the day prior to vehicle pick-up as needed;
• Identifies and capitalizes on opportunities for sales;
• Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
• Supports compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
• Contributes to the goal of closing all files within 24 hours of vehicle delivery;
• Supports company standards in SPARKLE, safety and security;
• Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external;
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

Post-secondary degree or diploma in related field

Tools

Mitchell Estimating

Audatex

ALLDATA

Job description

Craftsman Collision seeks an Automotive Estimator to join our Vancouver Island team. You’ll work with the front office to educate customers, outline clear repair steps, and guide them through the claims process, ensuring accurate estimates and top-notch service.

Ideal candidates have at least 1 year of relevant experience, familiarity with Mitchell Estimating, Audatex and ALLDATA, and a valid driver's license. This role supports our fast-paced environment and commitment to customer satisfaction.