Automotive Dispatcher GMC Buick

Empire Automotive Group; City of White Plains (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Empire Automotive Group seeks an Automotive Shop Dispatcher to oversee daily operations, scheduling, and customer satisfaction at their White Plains dealership. Ideal candidates have at least two years of experience in a service department, possess strong communication skills, and can efficiently manage shop workflows. This role offers a competitive salary, bonus structure, and opportunities for professional growth.

Benefits

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Qualifications

• Minimum of two years of experience in an automotive dealership service department.
• Proven track record of success.
• Strong communication skills for effective interactions with technicians and customers.

Responsibilities

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Maintain effective communication between shop and parts department employees.

Skills

Communication

Scheduling

Team Collaboration

Education

High School Diploma or Equivalent

Tools

Reynolds & Reynolds

CDK Dealer Management Systems

Job description

1 month ago Be among the first 25 applicants

Job Description

Empire Automotive Group GMC White Plains:

Automotive Shop Dispatcher

Job Summary

The shop dispatcher is the quarterback of any retail automotive service

Job Description

Empire Automotive Group GMC White Plains: Automotive Shop Dispatcher

Job Summary

The shop dispatcher is the quarterback of any retail automotive service

operation. Scheduling work, promoting efficiency and productivity, and keeping

customers satisfied are keys to a dealership’s success. We will offer the right

shop dispatch candidate a generous pay plan, bonus structure on productivity and a secure future.

Your Daily Work Schedule

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Responsible for doing all that is necessary for service customer satisfaction.
• Responsible to ensure proper warranty tech time and operation codes are properly used.
• Responsible for developing and maintaining effective communication between the shop and parts department employees.
• Responsible for maintaining a clean and orderly shop.
• Ensure that assigned work has been performed and the repair order has been completed properly.
• Review scheduled maintenance for all service equipment.
• Review with Service Manager a list of needed service department supplies, repairs, safety policies and daily, weekly workload.
  
  

Desired Qualifications

• Minimum of two years of experience in an automotive dealership service department, preferably as a service dispatcher or Master/A-level technician, with a strong preference for experience in a union shop.
• Proven, stable job history with a documented track record of success.
• Hands-on expertise with Reynolds & Reynolds or CDK dealer management systems.
• Strong communication skills for effective interactions with technicians and customers.
• Comprehensive understanding of service shop scheduling and workload distribution.
• Ability to assign work efficiently to technicians in a structured and organized manner.
• Collaborative team player who works seamlessly with service, parts, and other dealership personnel.
• Consistently responsive to the needs and concerns of the service manager and all service department staff.
  
  

We are an equal opportunity employer and prohibit discrimination/harassment

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or

expression, or any other characteristic protected by federal, state or local laws

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Motor Vehicles

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