Automotive Dealership Service Manager

Thomas Nissan of Joliet; Joliet (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Thomas Nissan of Joliet seeks a Service Manager to oversee the entire service department, ensuring profitability and smooth operations. The role focuses on staffing, customer retention, cost controls, and accurate service records.

You will lead technicians and service advisors, manage workloads, and strive to deliver an exceptional customer experience with strong liaison across service, parts, and sales teams.

Qualifications

• Must possess technical automotive knowledge.
• Strong communication skills for staff and customers.
• Ability to read and interpret financial statements and metrics.
• Proven ability to lead a team and set a positive example.
• Organized, approachable, and customer-focused personality.

Responsibilities

• Oversee the entire service department to ensure profitability and smooth operation.
• Act as liaison between technicians, advisors, parts, sales and customers.
• Hire, train, and manage technicians and service advisors; allocate workloads.

Skills

Technical automotive knowledge

Effective communication

Understand financial statements

Lead by example / leadership

Organized / friendly personality

Nissan dealership experience

Job description

Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians, advisors. parts and sales departments and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hiresDistribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Manage expenses to a benchmark net profit

Qualifications

• Technical automotive knowledge
• Effective communication skills
• Understand and being able to work with a financial statement
• Demonstrated ability to manage others by leading by example
• Organized and friendly personality
• Nissan Dealership experience preferred but not required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.