Automotive Dealership Service Manager

Thomas-Nissan-of-Joliet; Joliet (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Thomas-Nissan-of-Joliet is seeking an experienced Service Manager to oversee the service department, ensuring profitable operations and high-quality customer care. You will lead staffing, process controls, and service records to uphold standards.

Responsibilities include coordinating technicians and advisors, controlling costs, driving customer satisfaction, and building strong relationships with customers to leave a positive impression.

Qualifications

• Technical knowledge of automotive systems and service processes.
• Strong communication skills with customers and team members.
• Ability to read and interpret financial statements and metrics.
• Proven ability to lead, develop, and motivate staff.
• Organized, approachable, and customer-focused.
• Experience at a Nissan dealership is preferred but not required.

Responsibilities

• Oversee the entire service department to ensure profitability and smooth operation.
• Coordinate between technicians, service advisors, parts, and sales to optimize workflows.
• Enhance the customer experience and maintain a positive dealership impression.
• Recruit, hire, and manage technicians and service advisors.
• Distribute workload and manage technician assignments.
• Prioritize needed services and manage service schedules effectively.
• Provide concierge support for owner inquiries and follow-ups.
• Build strong customer relationships and spend time on customer engagement.
• Monitor expenses to achieve target net profit.

Skills

Technical automotive knowledge

Effective communication skills

Financial statements understanding

People management

Organized and friendly

Nissan dealership experience preferred

Job description

Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians, advisors. parts and sales departments and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hiresDistribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Manage expenses to a benchmark net profit

Qualifications

• Technical automotive knowledge
• Effective communication skills
• Understand and being able to work with a financial statement
• Demonstrated ability to manage others by leading by example
• Organized and friendly personality
• Nissan Dealership experience preferred but not required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.