Automotive Customer Success Specialist

ITW Automotive; Gallatin (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

The Customer Service Representative at ITW StampTech Fasteners in Gallatin, TN serves automotive customers by handling inquiries via phone, email, and direct contact from the sales force. You will expeditiously resolve requests, enter data accurately, and maintain strong customer relationships as part of the assigned market segment.

This role will move to the Portland, TN warehouse next quarter, offering exposure to cross-functional teams and ongoing process improvements in a high-volume

Qualifications

• 3+ years manufacturing customer service experience
• Must have strong communication and professional image of ITW
• High urgency for customer satisfaction
• Ability to present pricing and lead-time data to customers
• Some weekends/after-hours work may be required

Responsibilities

• Relationship management of assigned key accounts
• Handle customer inquiries on returns, replacements, refunds, delivery status, and backorders
• Coordinate expedites and substitutions and escalate outages
• Ensure on-time deliveries by interfacing with multiple departments
• Enter orders interpreting EDI releases and quotes
• Analyze inventory for SKU availability

Skills

Customer service

Communication skills

MS Office proficiency

Problem solving

Teamwork

Attention to detail

Education

High School or GED

Tools

MS Office

INFOR

Job description

The Customer Service Representative at ITW StampTech Fasteners in Gallatin, TN serves automotive customers by handling inquiries via phone, email, and direct contact from the sales force. You will expeditiously resolve requests, enter data accurately, and maintain strong customer relationships as part of the assigned market segment.

This role will move to the Portland, TN warehouse next quarter, offering exposure to cross-functional teams and ongoing process improvements in a high-volume