Automotive Customer Service & Expediting Specialist

ITW; Illinois; On-site; USD 42,000 - 68,000; Full time

Job summary

ITW StampTech Fasteners is seeking a Customer Service Representative to support automotive customers, manage orders and inquiries, and coordinate with multiple departments to ensure on-time delivery. The role emphasizes accurate data entry, expediting, and problem resolution.

Based in Gallatin, TN, with a move planned to Portland, TN, the position requires strong MS Office skills, ASN knowledge, and the ability to handle urgent customer needs while maintaining professional communication.

Qualifications

• High School diploma or GED required.
• 3+ years manufacturing customer service experience, automotive preferred.
• Excellent communication and professional image.
• Strong sense of urgency and ability to meet deadlines.
• Proficient in MS Office; familiarity with ASN processes.

Responsibilities

• Manage relationships with assigned key accounts.
• Assist customers with returns, replacements, refunds, delivery status, and backorders.
• Handle expedites, exceptions, substitutions, and special orders; monitor outages.
• Coordinate with other departments to ensure on-time deliveries.
• Enter orders by interpreting customer EDI releases and cums.
• Analyze inventory to determine SKU availability.
• Work with Accounting to resolve credit/pricing issues.
• Set up expedites with customers and verify proper coding.
• Back-up Shipping office: send ASNs, print shippers, and create pick lists.
• Perform general filing and scanning; cross-training on guidelines.
• Record customer complaints, returns, non-conforming parts.
• Monitor portals and automotive systems as required.
• All other duties as assigned by Manager.

Skills

Customer service

Communication skills

MS Office

Prioritization

Automotive experience

Deadline-driven

ASN knowledge

INFOR

Education

High School or GED

Tools

INFOR

Future3

Job description

ITW StampTech Fasteners is seeking a Customer Service Representative to support automotive customers, manage orders and inquiries, and coordinate with multiple departments to ensure on-time delivery. The role emphasizes accurate data entry, expediting, and problem resolution.

Based in Gallatin, TN, with a move planned to Portland, TN, the position requires strong MS Office skills, ASN knowledge, and the ability to handle urgent customer needs while maintaining professional communication.