Automotive Customer Service Specialist | Flexible Hours

Apple Autos Group; Shakopee (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Advancement opportunities

Tuition reimbursement

Growth and development plans

Medical, vision, dental coverage

Health Savings Account

Flexible Spending Account

Company paid life insurance

Vehicle, parts and service discounts

Vacation, holidays

401k with company match

Employee assistance programs

Job summary

Apple Autos seeks an Automotive Customer Service Representative to handle inbound inquiries, schedule service appointments, and assist customers with automotive products and warranties. The role emphasizes clear communication, teamwork, and delivering exceptional customer experiences.

You will join a top Minnesota Workplace with opportunities for training and development, scholarships, and a comprehensive benefits package. Competitive hourly pay reflects the importance of customer-first service.

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.

Responsibilities

• Ensure all inbound inquiries are answered promptly, professionally, and according to script.
• Answering incoming phone calls, directing them to the appropriate department, or taking messages.
• Schedule customer appointments for the service drive.
• Assisting customers with inquiries related to automotive products, services, and warranties.
• Address and resolve customer concerns or issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain up-to-date knowledge of our products and service to better assist customers.
• Document customer interactions and feedback to contribute to continuous improvement.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Positive attitude

Office software

Tools

CRM software

Phone system operation

Job description

Apple Autos seeks an Automotive Customer Service Representative to handle inbound inquiries, schedule service appointments, and assist customers with automotive products and warranties. The role emphasizes clear communication, teamwork, and delivering exceptional customer experiences.

You will join a top Minnesota Workplace with opportunities for training and development, scholarships, and a comprehensive benefits package. Competitive hourly pay reflects the importance of customer-first service.