Automotive Customer Service Pro: Training, Growth, Pay

Jiffy Lube; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

AD&D insurance

Bonus program

Employee discounts

Paid training

Career growth

Job summary

Premium Velocity Auto / Jiffy Lube in Gilbert, AZ is hiring an Automotive Customer Service Advisor. You will guide customers through their visit and perform basic maintenance with training provided.

No automotive experience needed; a valid driver's license is preferred. The role blends customer service, sales, and hands-on automotive work, offering strong career paths and a team-focused environment.

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive, energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles.
• Clearly explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements).
• Review completed services with customers, ensure satisfaction, and encourage return visits.
• Assist the team and perform other duties as assigned.

Skills

Communication skills

Customer service

Active listening

Objection handling

Positive attitude

Team oriented

Safety awareness

Job description

Premium Velocity Auto / Jiffy Lube in Gilbert, AZ is hiring an Automotive Customer Service Advisor. You will guide customers through their visit and perform basic maintenance with training provided.

No automotive experience needed; a valid driver's license is preferred. The role blends customer service, sales, and hands-on automotive work, offering strong career paths and a team-focused environment.