Automotive Customer Service Advisor — Paid Training & Growth

Jiffy Lube; Mesa (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Pay raises within 60 days

Paid training

Career growth

Employee discounts

Legal advising

Job summary

Jiffy Lube Premium Velocity Auto (PVA) in the United States is seeking an Automotive Customer Service Advisor. The role blends customer service with light automotive tasks and sales, training provided, and a preference for valid driver’s licenses.

You’ll guide customers through visits, explain services, and help grow with cross-training in multiple roles. No prior automotive experience is required; training is provided, and opportunities for advancement exist within customer care, automotive

Qualifications

• Excellent communication and customer service skills
• Strong listening and reasoning abilities
• Confidence in overcoming objections
• Positive, energetic attitude
• Ability to succeed in a fast-paced, team-oriented environment
• Commitment to following safety procedures
• Willingness to learn, train, and grow

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles
• Clearly explain available services, promotions, and recommendations
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
• Communicate service updates throughout the visit
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements)
• Review completed services with customers, ensure satisfaction, and encourage return visits
• Assist the team and perform other duties as assigned

Skills

Communication

Customer service

Active listening

Objection handling

Positive attitude

Teamwork

Safety procedures

Growth mindset

Job description

Jiffy Lube Premium Velocity Auto (PVA) in the United States is seeking an Automotive Customer Service Advisor. The role blends customer service with light automotive tasks and sales, training provided, and a preference for valid driver’s licenses.

You’ll guide customers through visits, explain services, and help grow with cross-training in multiple roles. No prior automotive experience is required; training is provided, and opportunities for advancement exist within customer care, automotive